Privacy Policy & Website terms
Last updated: 12 October 2026
1. Introduction
SLK Bolt (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, https://slkbolt.co.za, contact us, request a quotation or make use of our products and services.
We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website or voluntarily providing your personal information, you acknowledge that you have read this Privacy Policy.
2. Our Contact Details
Business name: SLK Bolt
Physical address: U070, Yellowstone Village, 215 End Street, Clubview, Centurion, 0014, South Africa
Telephone: 082 903 7961
Email: sthe@slkbolt.co.za
For privacy-related enquiries, requests or complaints, please contact us using the details above.
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
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Contact information: Your name, surname, telephone number, email address and business name.
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Enquiry information: Details you provide when requesting information, a quotation, product availability or assistance.
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Transaction information: Billing details, delivery information, order details and payment confirmation where applicable.
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Communication records: Emails, telephone correspondence and other communications between you and SLK Bolt.
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Technical information: Your IP address, browser type, device information, pages visited and other website usage information.
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Marketing preferences: Information about whether you wish to receive promotional communications from us.
Please do not submit unnecessary sensitive personal information through our website.
4. How We Collect Your Information
We may collect personal information when you:
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Complete a contact or enquiry form on our website.
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Contact us by telephone or email.
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Request a quotation or product information.
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Purchase products or make use of our services.
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Subscribe to marketing communications, where available.
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Browse our website through cookies and similar technologies, where enabled.
We may also receive information from service providers or business partners where this is lawful and necessary for our business activities.
5. Why We Use Your Information
We process personal information for legitimate and lawful business purposes, including:
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Responding to enquiries and providing quotations.
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Processing and fulfilling orders, where applicable.
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Communicating about products, services and requests.
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Managing billing, payments and business records.
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Providing customer support and resolving complaints.
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Improving our website, products and customer experience.
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Maintaining website security and preventing fraud or misuse.
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Complying with legal, regulatory and tax obligations.
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Sending marketing communications where legally permitted.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted by law.
6. Lawful Processing of Personal Information
We process personal information where a lawful basis exists under POPIA. Depending on the circumstances, this may include your consent, the performance of a contract, compliance with a legal obligation, the protection of a legitimate interest or another lawful justification recognised by applicable law.
Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements and any lawful processing that took place before the withdrawal.
7. Sharing of Personal Information
We do not sell your personal information.
We may share relevant information with trusted third parties when reasonably necessary for our business operations, including:
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Website hosting and technical support providers.
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Payment processors and financial service providers, where applicable.
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Delivery and courier companies, where applicable.
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IT security, analytics and website functionality providers.
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Professional advisers, auditors and legal representatives.
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Government authorities or regulators where required or authorised by law.
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security safeguards are in place.
We may also disclose information where necessary to establish, exercise or defend legal rights.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, analyse website traffic and improve the user experience.
Cookies are small files stored on your device when you visit a website.
Depending on the technologies implemented on our website, cookies may include:
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Essential cookies: Required for basic website functionality.
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Analytics cookies: Used to understand how visitors interact with the website.
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Preference cookies: Used to remember settings or preferences.
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Marketing cookies: Used to measure advertising performance or personalise marketing, where enabled.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by law, we will obtain consent before placing non-essential cookies on your device.
9. Direct Marketing
We may use your contact details to communicate information about our products, services or relevant business offerings where permitted by law.
We will obtain consent where required and respect applicable restrictions on unsolicited electronic communications.
You may request to stop receiving marketing communications by following the unsubscribe instructions provided in the communication, where available, or by contacting us at sthe@slkbolt.co.za.
Even if you opt out of marketing, we may still contact you regarding existing enquiries, transactions, contractual obligations or other necessary business matters.
10. Information Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or destruction.
These measures may include access controls, secure hosting, software updates, security monitoring and appropriate safeguards provided by our service providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will take reasonable steps to safeguard the information entrusted to us.
If a security compromise affects personal information, we will respond in accordance with applicable legal requirements, including notifying affected parties and the relevant authority where required.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet contractual obligations, resolve disputes and comply with applicable legal or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless further retention is legally required or permitted.
12. International Transfers
Some of our website, hosting, analytics or other service providers may process or store information outside South Africa.
Where personal information is transferred across South African borders, we will take reasonable steps to ensure that the transfer complies with POPIA, including its requirements relating to adequate protection and lawful transfers.
13. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
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Request confirmation of whether we hold personal information about you.
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Request access to your personal information.
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Request the correction or deletion of inaccurate, outdated, excessive or unlawfully obtained information.
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Object to certain forms of processing.
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Withdraw consent where processing is based on consent.
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Object to the use of personal information for direct marketing, where applicable.
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Lodge a complaint with the Information Regulator of South Africa.
Requests can be sent to sthe@slkbolt.co.za. We may need to verify your identity before processing a request.
Certain records may need to be retained to comply with legal obligations or to establish, exercise or defend legal claims.
14. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.
We are not responsible for the privacy, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
15. Children's Privacy
Our website and services are not knowingly directed at children for the independent collection of personal information without appropriate authorisation.
Where personal information relating to a child is processed, we will comply with applicable legal requirements, including any required consent or authorisation.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or legal obligations.
The updated version will be published on our website with a revised “Last updated” date. We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or would like to raise a concern about the handling of your personal information, please contact:
SLK Bolt
U070, Yellowstone Village, 215 End Street, Clubview, Centurion, 0014, South Africa
Telephone: 082 903 7961
Email: sthe@slkbolt.co.za
18. Information Regulator
If you believe that your personal information has been processed unlawfully, you may contact the Information Regulator of South Africa through its official website:
You may also raise your concern with SLK Bolt first so that we have an opportunity to address it.